Ensures efficient, effective, consistent, and analytical approaches are followed during the planning stages of the daily/weekly/monthly call center operational plans in order to achieve optimal client performance and profitability. 1. Prepares and coordinates call center operational plans and works with call center partners to develop schedules, optimization strategies and loss mitigation. Prepares 3 day look-aheads daily and 14 day look aheads weekly. 2. Partners with operations, training, qua
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